Rates

Hourly Rate

  • Ad-Hoc services are billed at $75.00 per hour, with a minimum of 2 hours.

Pre-paid Administration Support Package

  • Pre-paid packages of 5, 10 or 20 hours per month are billed at a discounted rate of $55.00 per hour.
  • Pre-paid packages of 21 hours or more per month are billed at a discounted rate of $50.00 per hour.

Website Maintenance / Updates Rate

  • Website maintenance / updates support services are billed at $100.00 per hour, with a minimum of 2 hours.

Expenses

  • Expenses are additional costs and will be itemised on your Invoice, and on-billed at cost.  These additional expenses may include such items as postage, courier services, STD and mobile telephone calls, specialised stationery and requested computer programs/applications.

Billing

  • After the first hour, clients are billed in 15 minute increments.
  • For ad-hoc work clients are invoiced at the end of the project or, for pre-paid packages, monthly in advance.
  • Payment terms are strictly 7 days from the date of the invoice.  A 15% per month late payment fee applies to overdue accounts.
  • All pre-paid packages are valid for 1 month from the date of purchase, and are non- transferable or refundable.  Unused hours may be rolled over for a maximum of 1 month, if additional hours are purchased.
  • Preferred method of payment is direct credit to our nominated bank account.  We also accept company cheques and cash.  Credit Card facilities are available and a small administration charge applies, which will be added to your invoice.
  • Our business is not required to charge GST on services.
  • If a project requires specialised stationery (eg odd sized labels, nametags, etc), the cost of the whole packet will be invoiced and any leftovers will be returned to the client at the end of the project / contract.

Terms and Conditions

  • A service agreement defining the services to be delivered (including any pre-agreed performance criteria) is to be signed by both parties before any work commences.  This will avoid any conflicts.
  • Special projects – If you have a special project (eg moving, wedding, etc) we can arrange a specific budget and/or quotation for you.
  • Although the utmost care is taken to produce error free work, it is the responsibility of the client to ensure the final document or work is to their satisfaction.  Any errors are corrected free of charge, any revisions requested by the client are charged at the client’s specific Hourly Rate.